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FAQ
All Questions| General| Shipping & Payment
Does Cherish-You have any other brick-and-mortar retail outlets?
No, Cherish-you is currently only offering our products via our own online shop (www.cherish-you.com) and our official social media stores.
No, Cherish-you is currently only offering our products via our own online shop (www.cherish-you.com) and our official social media stores.
Which courier does Cherish-You use to deliver the products?
We are currently only using SF Express to courier our products directly from Europe to our customers.
We are currently only using SF Express to courier our products directly from Europe to our customers.
How long does each delivery take?
Normally it will take approximately 7-14 days for the products to be delivered from Europe to our customers in Asia.
Normally it will take approximately 7-14 days for the products to be delivered from Europe to our customers in Asia.
Is there any limit with regards to order quantity or order amount per transaction?
For PRC customers only, there will be a per transaction amount up to RMB 2,000. There is no transaction amount limite for customers from other territories in Asia.
For PRC customers only, there will be a per transaction amount up to RMB 2,000. There is no transaction amount limite for customers from other territories in Asia.
How the delivery fee is being calculated? Is there free shipping?
Deliver fee calculation is based on weight (per kg). Please refer to SF Express or the reference amount shown on our website. Cherish-You offers free shipping for purchase over HK$1,000. or RMB 1,000. or US$150. per transaction.
Deliver fee calculation is based on weight (per kg). Please refer to SF Express or the reference amount shown on our website. Cherish-You offers free shipping for purchase over HK$1,000. or RMB 1,000. or US$150. per transaction.
Is the product on Cherish-You include any VAT tax?
All products sold on Cherish-You is excluded of any sales tax or VAT tax. Customer is responsible to pay the appropriate sales tax or VAT of his/her respective country of residence. For consumers from the PRC, purchase under RMB 300 is currently tax free, and sales tax will be calculated during check-out.
All products sold on Cherish-You is excluded of any sales tax or VAT tax. Customer is responsible to pay the appropriate sales tax or VAT of his/her respective country of residence. For consumers from the PRC, purchase under RMB 300 is currently tax free, and sales tax will be calculated during check-out.
Can I return the products I ordered?
Please refer to our return policy here : http://www.cherish-you.com/policy.php?page=rp
Please refer to our return policy here : http://www.cherish-you.com/policy.php?page=rp
How to arrange return of products?
Please refer to our return policy here : http://www.cherish-you.com/policy.php?page=rp
Please refer to our return policy here : http://www.cherish-you.com/policy.php?page=rp
Why the delivery fee is so expensive?
In order to ensure timely delivery and quality assurance, all our products are courier directly from Europe by air via SF Express.
In order to ensure timely delivery and quality assurance, all our products are courier directly from Europe by air via SF Express.
What are the payment options available?
We accept all major credit cards and online payment such as Tenpay and Alipay.
We accept all major credit cards and online payment such as Tenpay and Alipay.
Do you accept bank transfer and telegraphic transfer?
For the avoidance of error and delay, currently Cherish-You only accept online payment mentioned in Question 10. [CC] better not reference to other question, and state the answer here directly
For the avoidance of error and delay, currently Cherish-You only accept online payment mentioned in Question 10. [CC] better not reference to other question, and state the answer here directly
Is it a must for me to upload my ID?
This is only applicable to customers from the PRC and expatriates reside in the PRC plus the delivery address also in PRC. Customers from HK or other Asian countries do not need to upload ID to SF Express, unless otherwise required by the local government.
This is only applicable to customers from the PRC and expatriates reside in the PRC plus the delivery address also in PRC. Customers from HK or other Asian countries do not need to upload ID to SF Express, unless otherwise required by the local government.
How to upload my China ID?
You can upload your ID via WeChat or visit the following website: http://www.sf-express.com/us/sc/deliver/delivery_tools/Upload_ID_Copy/
You can upload your ID via WeChat or visit the following website: http://www.sf-express.com/us/sc/deliver/delivery_tools/Upload_ID_Copy/
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